:root{color-scheme:light;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;color:#172026;background:#edf1f4;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh}button,input,select,textarea{font:inherit}button{cursor:pointer}.app-shell{display:grid;grid-template-columns:248px 1fr;min-height:100vh}.sidebar{display:flex;flex-direction:column;gap:28px;padding:22px 16px;color:#f7fafc;background:#162025;border-right:1px solid #27343b}.brand{display:flex;align-items:center;gap:12px;padding:4px 6px}.brand-mark,.metric-icon,.avatar{display:grid;place-items:center;flex:0 0 auto}.brand-mark{width:38px;height:38px;color:#082017;background:#69d4a7;border-radius:8px}.brand strong,.brand span{display:block}.brand strong{font-size:15px}.brand span,.sidebar-footer,.eyebrow,.metric span,.chat-header p,.message-bubble span,.message-bubble time{color:#73808a;font-size:12px}.nav{display:grid;gap:8px}.nav-button{display:flex;align-items:center;gap:10px;width:100%;min-height:42px;padding:0 12px;color:#b8c2ca;background:transparent;border:1px solid transparent;border-radius:8px}.nav-button:hover,.nav-button.active{color:#f7fafc;background:#233039;border-color:#33434c}.sidebar-footer{display:flex;align-items:center;gap:8px;margin-top:auto;padding:12px;color:#b8c2ca;background:#1f2a31;border:1px solid #33434c;border-radius:8px}.workspace{display:grid;gap:18px;align-content:start;padding:24px;overflow:hidden}.auth-shell{display:grid;place-items:center;min-height:100vh;padding:24px;background:#edf1f4}.auth-card{display:grid;gap:18px;width:min(420px,100%);padding:24px;background:#fff;border:1px solid #dce4ea;border-radius:8px;box-shadow:0 18px 50px #111f271f}.auth-brand{color:#172026;padding:0}.auth-copy{display:grid;gap:8px}.auth-copy svg{color:#0b6f51}.auth-copy p{color:#60707d}.auth-card label{display:grid;gap:7px;color:#40515b;font-size:13px;font-weight:700}.auth-submit{width:100%;margin:0}.topbar{display:flex;align-items:center;justify-content:space-between;gap:16px}.topbar-actions{display:flex;align-items:center;gap:8px}.user-pill{display:inline-flex;align-items:center;gap:8px;min-height:40px;padding:0 12px;color:#40515b;background:#fff;border:1px solid #d4dde4;border-radius:8px;font-size:13px;font-weight:700}.eyebrow{margin:0 0 4px;color:#60707d;font-weight:700;text-transform:uppercase}h1,h2,h3,p{margin:0}h1{font-size:26px;line-height:1.15}h2{font-size:16px}h3{font-size:15px}.icon-button,.reply-box button{display:grid;place-items:center;width:40px;height:40px;color:#172026;background:#fff;border:1px solid #d4dde4;border-radius:8px}.icon-button:hover,.reply-box button:hover{border-color:#96a9b5}.alert{display:flex;align-items:center;gap:10px;padding:11px 13px;border-radius:8px}.alert.error{color:#8c1d18;background:#fde7e5;border:1px solid #f5b6b2}.alert.success{color:#0a5c35;background:#dcf7e9;border:1px solid #8fd8b2;animation:fade-notice 3.2s ease forwards}.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.metric,.conversation-list,.chat-panel,.data-section,.kb-form,.kb-list{background:#fff;border:1px solid #dce4ea;border-radius:8px;box-shadow:0 10px 30px #111f270f}.metric{display:grid;grid-template-columns:38px 1fr;gap:2px 11px;padding:14px}.metric-icon{grid-row:span 2;width:38px;height:38px;color:#086147;background:#dff7ea;border-radius:8px}.metric strong{font-size:24px;line-height:1}.inbox-layout{display:grid;grid-template-columns:minmax(280px,390px) minmax(420px,1fr);gap:14px;min-height:0}.conversation-list,.chat-panel{min-height:620px;overflow:hidden}.section-heading,.chat-header{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px;border-bottom:1px solid #e5ebef}.section-heading span{color:#60707d;font-size:13px}.conversation-scroll,.kb-scroll{display:grid;align-content:start;max-height:558px;overflow:auto}.conversation-row{display:grid;grid-template-columns:38px 1fr;gap:11px;width:100%;padding:14px 16px;text-align:left;background:transparent;border:0;border-bottom:1px solid #eef2f5}.conversation-row:hover,.conversation-row.selected{background:#f6faf8}.conversation-row.selected{box-shadow:inset 3px 0 #20a476}.avatar{width:38px;height:38px;color:#48616e;background:#edf3f5;border-radius:8px}.conversation-copy{min-width:0}.row-title{display:flex;align-items:center;justify-content:space-between;gap:10px}.row-title strong,.conversation-copy p{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.row-title span,.conversation-copy p{color:#60707d;font-size:12px}.conversation-copy p{margin-top:4px}.chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:9px}.chip{display:inline-flex;align-items:center;min-height:22px;padding:0 8px;color:#40515b;background:#eef3f5;border:1px solid #dce4ea;border-radius:999px;font-size:12px;font-weight:700;text-transform:capitalize}.chip.manual,.takeover-button.enabled{color:#703600;background:#fff0d4;border-color:#f4c36c}.chip.hot{color:#9c2418;background:#ffe3df;border-color:#f0a69e}.chip.warm{color:#745000;background:#fff4bf;border-color:#e4c95d}.chat-panel{display:grid;grid-template-rows:auto 1fr auto}.chat-header h2{margin-bottom:3px}.takeover-button,.secondary-button,.primary-button{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:38px;padding:0 12px;color:#07523c;background:#e1f7ea;border:1px solid #9fdabb;border-radius:8px;font-weight:700}.secondary-button{color:#40515b;background:#fff;border-color:#d4dde4}.message-thread{display:flex;flex-direction:column;gap:10px;padding:18px;overflow:auto;background:#f8fafb}.message-bubble{width:fit-content;max-width:min(620px,78%);padding:10px 12px;border-radius:8px;border:1px solid #dce4ea;background:#fff}.message-bubble.ai,.message-bubble.admin{align-self:flex-end;background:#e8f7ef;border-color:#b8e0ca}.message-bubble.contact{align-self:flex-start}.message-bubble p{margin:4px 0 6px;line-height:1.45}.message-bubble time{display:block;text-align:right}.reply-box{display:grid;grid-template-columns:1fr 44px;gap:10px;padding:14px;border-top:1px solid #e5ebef}input,select,textarea{width:100%;color:#172026;background:#fff;border:1px solid #d1dbe2;border-radius:8px;outline:none}input,select{min-height:42px;padding:0 12px}textarea{min-height:160px;padding:11px 12px;resize:vertical}input:focus,select:focus,textarea:focus{border-color:#20a476;box-shadow:0 0 0 3px #20a47624}.data-section,.kb-form,.kb-list{overflow:hidden}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse}th,td{padding:14px 16px;text-align:left;border-bottom:1px solid #eef2f5;white-space:nowrap}th{color:#60707d;font-size:12px;text-transform:uppercase}.kb-layout{display:grid;grid-template-columns:minmax(300px,420px) 1fr;gap:14px}.kb-form,.profile-form{display:grid;align-content:start;gap:14px;padding-bottom:16px}.profile-section{max-width:760px}.profile-form{background:#fff;border:1px solid #dce4ea;border-radius:8px;box-shadow:0 10px 30px #111f270f;overflow:hidden}.kb-form label,.profile-form label{display:grid;gap:7px;padding:0 16px;color:#40515b;font-size:13px;font-weight:700}.primary-button{margin:0 16px}.kb-item{display:grid;gap:8px;padding:16px;border-bottom:1px solid #eef2f5}.kb-item p{color:#526571;line-height:1.5}.empty-state{display:grid;place-items:center;gap:10px;min-height:240px;color:#73808a}@keyframes fade-notice{0%,70%{opacity:1}to{opacity:0}}@media(max-width:980px){.app-shell{grid-template-columns:1fr}.sidebar{position:sticky;top:0;z-index:2;flex-direction:row;align-items:center;gap:12px;padding:12px}.nav{display:flex;overflow:auto}.sidebar-footer{display:none}.stats-grid,.inbox-layout,.kb-layout{grid-template-columns:1fr}.conversation-list,.chat-panel{min-height:420px}}@media(max-width:640px){.workspace{padding:16px}.brand span,.nav-button span{display:none}h1{font-size:22px}.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.message-bubble{max-width:92%}}